Billing Mistake and horrendous service provided

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Christina Melgar

• 2021年01月15日 18:10

I have been going back and forth with your billing department and your email service takes days to respond. I need help getting a refund for a business account I did not mean to open. I do not own a buisness and do not need your services. I also did not click on annual pay I clicked on monthly and somehow you grabbed $180 out of my account. I need this problem fixed as soon a possible.

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  France

  • 2021年01月18日 16:28

  Hi Christina, 

  Welcome to the Box Community!

  This will require Box Billing team to work directly with you and it seems you already have an open ticket for this issue with one of our Billing associates, please continue working with them and check your email for updates.

  Best,

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