Storage Usage In My Account Is Incorrect

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Angelika Derler

• 2021年02月01日 09:19

Hello,

I cannot use my box account to upload files. I always get the message that my storage usage in my account is used (11.9 GB). I didn't upload any files and there is also no file in my storage. I already checked the related article Storage Usage Or File Count In My Account Is Incorrect but there is no point that helps me to solve the problem. What else can I try?

 

Kind regards

Angelika

1

• 正式なコメント

  

  France

  • 2021年02月01日 16:34

  Hi Angelika,

  Welcome to the Box Community!

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

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  Box User

  • 2022年11月28日 19:41

  Hello,

  I encounter the same kind of problem as Angelika 2 years ago. I remove most of the files in my storage yesterday, but today the counter is still close to 100%.

   Do I need to wait more time for the counter update ?

  Thanks in advance for your support.

  Serge

  

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