Photos freezing
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Hi France, I have been using Box for about 6 years now and this issue has occurred for about a month now. Basically as I scroll
The pics on my file pictures freeze half way or not open at all then I have to log out and back in to get back into file. This also happens on users on the account. We use on our mobile -
Hi Everyone,
Apologies for all the inconvenience on the issue with scrolling through you photos in your Box mobile apps.
Would you mind submitting a ticket and sharing as much information about your use cases to our Product Support to team so they can investigate and help further troubleshoot the issue?
You may reach out to our tech support team by clicking on the “Contact Support” link just above this page while logged in to our support page.
Thanks for your patience and we look forward to helping you solve this issue!
Best,
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I’m really disappointed with Box. Box used to be great. Not any more. It never gets fixed. The updates are only for adding new features I don’t use. I’ve been using Box since January 2014. It was good back then. But it’s become totally unusable. Just won’t stop freezing up. I submitted a ticket last week. Seems like this issue , as well as other problems , could be fixed. I’ll continue 1 star reviews until it is.
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It has been the case with me as well, i have purchased the latest iphone 12 pro max, because i thought my 7+ was causing the problem ... but it happens too .. i have latest app and highest spics... u just have to keep closing and opening the app for it to work. Few scrolls and it freezes again.
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