My Capacity is not redused if I delete files !

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yamamomo

• 2021年02月07日 01:23

Dear specialist,

I'm using Free Plan.

My Capacity is not reduced if I delete files.

Do you know how to solve this situation?

best regards,

yamamomo

 

 

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  France

  • 2021年02月08日 18:44

  Hi Yamamomo, 

  Welcome to the Box Community!

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to coordinate with a Box Support agent to help you in resetting your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

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