Insufficient Space storage but it is not true

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Francesca Mangano

• 2021年03月11日 16:07
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Hi, 

I have problems with the storage space in my box sync folders. 

Every time i try to upload new files, BOX says that i don't have enough space to store them. 

I have deleted many files in the past few days and cleared the trash, but the problem still exists.   I am pretty sure that my files took 4GB and not 10 GB. 

Can you help me to fix this problem? 

Can you explain me what i need to do?

Thanks 

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  France

  • 2021年03月11日 19:23
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  Hi Francesca, 

  Welcome to the Box Community!

  The issue that you encounter may be related to this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count, and it seems one of our support teammates already helped address this with you.

  Thanks for your participation in the Community!

  Best,

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  Jhemaica Gemao

  • 2021年08月24日 07:53

  Same here, even though file sizes are not more than 4 GB, its saying that its 10 GB full. Can you please help me to submit a ticket regarding this issue

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