Getting Support

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  • France

    Hi Lisa, 

    Welcome to the Box Community!

    It's possible that the problem is due to the version of Photoshop as the issue seem not exclusive to Box.

    We have seen reports on this that was related on an upgrade on the latest Photoshop version, and some users found that downgrading Photoshop helps.

    I would suggest looking into this thread for further tips on how to fix this issue:

    Best,

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  • Rishabh Sankhla

    Hello France,

    My box storage is being shown as full even after deleting most of the items. When I go to support as you suggest in answers, chat is offline so I am unable to find an agent to discuss my issue with. Kindly suggest what should I do.

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