Incorrect free space

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Box User

• 2021年03月19日 23:40

Hi! I have a problem with free space. I deleted all of the old files and files in the trash, but I see that 38 of 50 GB is displayed as "storage used". Please, fix it. Acc ID: 175269647

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  France

  • 2021年03月22日 20:11
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  Hi there, 

  Welcome to the Box Community!

  You may be experiencing an issue related to this article:

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

  Best,

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