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  • France

    Hi Jeanne, 

    Welcome to the Box Community!

    I would usually see this error message when a user trying to create an account is using an email that is linked to a Box account.

    Can you have the affected user submit a ticket to our support page https://support.box.com/hc/en-us/requests/new and provide the email he was using when signing up?

    This would be something our Support team would like to investigate with you and may require specific account information.  

    Thanks and please come back and let us know how it goes!

    Best,

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