Cannot add an email that I have used in the past, even after delete permantly that account.

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ADMS Support

• 2021年04月08日 06:20

Hi Box_support,

 

I am trying to add an email to a paid BOX account. I have used that email to create an external user before. 

I have deleted permanently that account and then tried to add it but still failing.

The error is generic:

 

There was an error while trying to add 123@xwy.com.au to your account.

 

Could you please help.

Also, we have a Business Plus plan but the system won't let me create a support ticket.

Cheers,

Francesco

 

 

 

 

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  KurtBaker

  • 2021年04月08日 11:25

  A few possible things that I can think of

  --The email is used as a secondary email on someone else's account (seems that this is now called "linked email"). If you run a "User Details" report from the Admin Console and then sort on the "Secondary email" column, you'll be able to find out

  --The email is already used on a personal Box account outside your enterprise.  When we started with Box, we had to "repatriate" a bunch of our addresses that people had used to sign up for a free Box account before we had a contract. Your CSM or Box Support should be able to tell you if this is the case.

  --You're maxed out on users for your contract.

  --Something is goofed up on Box's end.

   

  --Kurt Baker

  Penn State University

   

   

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