Cannot add an email that I have used in the past, even after delete permantly that account.

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  • KurtBaker

    A few possible things that I can think of

    --The email is used as a secondary email on someone else's account (seems that this is now called "linked email"). If you run a "User Details" report from the Admin Console and then sort on the "Secondary email" column, you'll be able to find out

    --The email is already used on a personal Box account outside your enterprise.  When we started with Box, we had to "repatriate" a bunch of our addresses that people had used to sign up for a free Box account before we had a contract. Your CSM or Box Support should be able to tell you if this is the case.

    --You're maxed out on users for your contract.

    --Something is goofed up on Box's end.

     

    --Kurt Baker

    Penn State University

     

     

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