Storage Usage Is Incorrect

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STIC

• 2021年04月12日 15:38

Hi,

I deleted a lot of my files to free up space, I also cleared the trash folder but it doesn't seem to work the "Storage Used" in setting shows 9,9 Go sur 10,0 Go.

It seems that now the support team can fix this known issue with a script.
How do i get the support team to run the script on my account ?

Thanks

0

• 

  France

  • 2021年04月12日 19:09

  Hi there, 

  Welcome to the Box Community!

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count and it seems you already have an open ticket for this issue with our support department.

  Please continue working with them and check your email for updates. Thanks for your patience!

  Best,

  0

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