Resolution of images

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Mark

• 2021年05月16日 06:35

I have some high resolution images as JPGs in Box. With the iOS app, though, they can only be viewed as low resolution. When you zoom in, the image is heavily pixelated. What's going on here?

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  France

  • 2021年05月18日 22:09

  Hi Mark, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

   

  Thanks for your participation in the forum!

   

  Best,

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  Mark

  • 2021年06月06日 00:02

  If anyone else has this issue, it seems as it's working as intended. Box preview will show you the JPG, but only lo-res, and they recommend you open it in a different app. Only use Box to share the files.

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