Wrong used space

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Antonio Lopez

• 2021年05月16日 10:25

The application indicates that I have used 10,5GB when in reality I have used less than half.

Storage used
10.0GB to 50.0GB

 

This is the only folder with files currently

0

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  France

  • 2021年05月18日 19:29

  Hi Antonio, 

  Welcome to the Box Community!

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

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