can't contect to desktop Box

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Mengmeng Jin

• 2021年06月15日 14:52

I tried to log in to my desktop Box, but it always reminds me of the following information "Verify that you are connected to the internet and then click Retry. If you continue to see this message, contact your administrator to verify if it is a network issue. If not, please contact Box Support to further troubleshoot the issue." Do you know how to solve this problem?

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  France

  • 2021年06月15日 20:50

  Hi Mengmeng, 

  Welcome to the Box Community!

  Looks like the error that you encounter is similar to what is described in this article: https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box 

  To resolve this issue, you can follow the guidelines provided in the above article.

  If you still need further assistance, you may also reach out to our product support team by clicking on the “Contact Support” link just above this page.

  Best,

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