SSO with Okta

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Takayuki

• 2021年06月19日 14:58

Hi

I tried setting up SSO with Okta.

After uploading the metafile and waiting for a day, I get a notification saying "Your SSO connection had errors during set up.
In order to help troubleshoot your connection, please submit a case to Box User Services here. "

But the link just directs me to this forum.

Can someone help me out?

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• 

  France

  • 2021年06月21日 20:13
  • 編集済み

  Hi Takayuki, 

  Welcome to the Box Community!

  Did you follow the steps in this article on setting up SSO for your account? https://support.box.com/hc/en-us/articles/360043696514-Setting-Up-Single-Sign-On-SSO-for-Your-Enterprise

  Accounts on Business Plan and higher can set this up and you must be the Primary Admin of your Box account to be able to proceed.

  If you've made sure these requirements were followed but you are still getting error setting this up, please complete this form and a member of our team will help look into it.

  Best,

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  J Berkeley

  • 2022年06月22日 23:25

  I am trying to change the IDP on my ORG account from JumpCloud to Okta and it states that I need to contact "BOX user service. Where is the link for this so that I can get this integration done in a timely manner? 

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