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We invite you to search our extensive self-help information on our Support site or start or join a conversation in our Community.

Please review our list of known issues prior to submitting a support case.

Please ensure your Box account timezone is set correctly so that we may address your request as efficiently as possible. You can set your account timezone here.


For faster service please read:

  • Note: Box will not process SSO setup requests submitted through this form for accounts in the trial stage. These accounts must wait until the trial period has ended to submit a request. Requests submitted prior to that point will not be processed and subsequently closed.
  • Setting up SSO for Box for the first time? Read this first: Setting Up Single Sign On (SSO) for your Enterprise.
  • Already have SSO set up and enabled and need to submit an updated Signing Certificate? Please use this form.

Please review the SSO set up article for help and instructions. If you do not have a consulting package, it may take up to 3 weeks to complete your connection.

Helpful information to include: 1) What steps can be followed to reproduce this? 2) When did you first see the issue?

What is the impact to your business? Refer to our priority definitions: https://support.box.com/hc/en-us/articles/360044195493-Product-Support-Priority-Definitions

Learn more about our priority definitions

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