User is getting an error when sending to an outside collaborator, stating that links can only be sent internally

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Michael Trybus

• 2023年03月28日 17:39

User is getting an error when sending to an outside collaborator, stating that links can only be sent internally. The user is set as unlimited and the Restrict external collaboration box is unchecked under End User Access permissions.

The only checked boxes are:

Allow this user to see all managed users

Allow this user to synchronize files between Box and the user's desktop.

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  Rona

  • 2023年03月28日 23:34

  Hi Michael,

  Welcome to Box Community and glad to help! 

  Please attach a screenshot of your error inviting external user to your folder.

  We'll await for your reply! 

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