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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    Please generate a password reset email using box.com/reset and setup a new password. 

    Hope it works! 

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  • mus tellum

    The problem is that I no longer have the email associated with the account. You should be able to change the primary email.

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  • Rona

    Hi there, 

    Good day! 

    I opened a ticket for our Product Support team to assist with your login issue. Please keep an eye to your email as our dedicated team will be in touch. 

    Thanks for posting and stay well! 

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  • Niraj Chaurasia

    Hi there,

    I've similar issue at hand. it says password expired. and email with which that account with box was opened is not accessible. the account user name is 'terimscgroup@gmail.com'. can you please please help me.

    Thanks

    Niraj

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