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Can't Box share via right-click in File Explorer on Windows 11

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2025-04-14Tim Sleath

I've recently upgraded to Windows 11. I am running Box Drive, v2.31.64. I always used to right-click a file, select "Share" in the Box section, and that would give me the link I can paste into an email or whatever. 

That option is gone. If I right-click on a file in a Box foldernow, and select "Show more options", there is no Box section at all.

I haven't tried re-installing Box Drive, I guess that's my next stop. Just wondered if my experience was typical! 

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  • Rona

    Hi Tim,

    Welcome to Box Community and glad to help!

    Please reset your Box Drive manually: 

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Restart the Box Drive and follow the prompt to log back in.

    You may restart your machine as well and once it booted up, please re-launch Box Drive and login to try again. 

    Hope it works!

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  • 2025-04-14Tim Sleath

    Thanks for the detailed steps, Rona! I went through all those, and by Jove, I think it's worked! :o)

    I did find when deleting Box\Box that my system kept flagging I needed enhanced permissions...so I went into each subfolder, deleted contents, then deleted the parent folder, and that worked smoothly. Other than that, impeccable instructions! 👍

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  • Steven Schafer

    I've tried these and no luck.  Can you send a screenshot of what this should look like?  I've rebooted, tried to reinstall Box Drive and still no luck.

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