You installed an Older version of Box Drive on top of a Newer Version M1 Apple Chip Issue

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  • Ryan Grimes

    We see this issue as well on a bunch of computers we deployed at a client.  We click "send logs" and then it stops.

    Now we're seeing syncing issues with content produced on local computers just sitting, waiting to upload and never finishing.

    I've got tickets into Box with no updates.  Fun times.

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  • Mackenzie Leavitt

    Yes, support for Box in my experience has been notoriously awful. 

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  • Ryan Grimes

    Their response to my ticket of syncing issues is to manually purge the cache on 30 workstations that have been on Box a week.  F that.

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  • Rona

    Hi Mackenzie, 

    Welcome to Box Community and glad to help! 

    Let me open a ticket and have our Product Support team to have a closer look. We'll get in touch through email and please keep an eye to your email. 

    @Ryan, glad that you've joined in and sorry to hear about your exprience. Are you still experiencing the same issue with Box Drive? 

    We'd be more than willing to further assist, 

    Stay well! 

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