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  • Rona

    Hi Celine, 

    Welcome to Box Community and glad to assist! 

    I've created a new ticket regarding your login issue. Our member from Product Support team will get in touch and please keep an eye to your email. 

    Thanks for posting! 

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  • Amanda Boston

    I'm also experiencing this issue and have not found where I can start a support case. How can I address this issue with customer support?

     

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  • Corey Brown

    I get the same thing, and have the same question.

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  • Juan Robledo

    I have the same issue, how can I solve it?

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  • Nicola Pozzan

    Hello. Same issue here. I need to access some important documents that a business account has shared with me. In order to access them I need to "update" my password, but because I created my account via Google login I do not have any "old password". 

    So I tried to add one but each time I attempt to create a password I get the same error mentioned in the opening message of this thread.

    Is there a fix to this?

    Please this is urgent

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  • Erik Holmberg

    I have the exact same issue. Is there a way that I can get a ticket opened with support to get this fixed? This is rather urgent

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  • Jessenia Barberena

    I have the same issue and I need to access my work documents, can I please get support to help me out?

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