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2FA issue

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Wang Cheng

Hi, I can't access my BOX account with the 2-step verification requirement. The 6-digit token generated from Authy or Authenticator always get invalid response. I remember the 2-step verification login is primarily set up by our partner. However, we haven't collaborated for a long time and it's hard to ask for disabling this 2FA requirement by them. Also I can't disable this 2FA request as I can't log into my account. How can I recover my account / get the 2-step verification disabled? Thanks in advance.

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  • Wang Cheng

    Follow up the information, I have to create a new account to post this message for helps as I can't login in with my primary account. Very emergent as this 2-step verification is still required when work with my new partner via BOX folder.

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    I opened a new ticket regarding your login issue and a member of our team will get in touch. 

    Please keep an eye to your email. 

    Thanks for posting!

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