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Admin change not working

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Admin

Hello I am the admin of my account. I am trying to transfert the role to someone else and it's not working.

After I receive the email to confirm the transfert, I get this when I click on it.

 

  • You do not have permission to confirm this administrator transfer.

  • You may not confirm the administrator transfer. Please log out and try again after logging in as the administrator.

 

I am the administrator, and I am connected to the account...

What now?

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  • Rona

    Hi there, 

    Welcome to Box Community and I’m here to help!

    I opened a new ticket and our Product Support team will get in touch. Please keep an eye to your email. 

    Thanks for posting! 

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