About how to log in even if you cannot authenticate with 2-step verification

回答済み

フォローする

新規投稿

鈴木　謙太郎

• 2023年05月11日 06:16

I lost the mobile phone I was using for two-factor authentication for the account I was using so far, so I can't log in. How do I log in? I created a new account just to ask this question.

0

• 

  Rona

  • 2023年05月11日 14:42

  Hi there, 

  Welcome to Box Community and I'm here to help! 

  Kindly contact our support site using the email linked to your affected Box account. This way we could provide the instructions on how you can change your mobile number for 2-Steps Verification. 

  Hope it helps! 

  0

  コメントアクション パーマリンク
• 

  鈴木　謙太郎

  • 2023年05月12日 02:03

  thank you for your reply.
  I can't log in to my original account because of two-factor authentication. I couldn't contact the support site if I couldn't log in, so I created a new account and asked a question here.
  How can I contact the support site without logging in?

  0

  コメントアクション パーマリンク
• 

  Rona

  • 2023年05月19日 14:06

  Hi there, 

  Good day! 

  The Box team are committed to keep your contents private and secured as much as possible. This is why we kindly ask you to use the affected email to address your login issue. 

  You may open a ticket without signing in here: https://support.box.com/hc/en-us/requests/new?ticket_form_id=360002479454&referrerPageUrl=https://support.box.com/hc/en-us/requests/new

  We look forward in assisting you! 

  0

  コメントアクション パーマリンク

サインインしてコメントを残してください。