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Had a university account now its gone? Can they be recovered?

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Nicholas

Hi,

I was a graduate of OSU in 2020, During that time OSU had a system that was on your platform called BuckeyeBox. I had numerous files from my work throughout graduate school, and it was linked to my home PC so I could access the files from home. After I graduated, they killed the service and my account went up in smoke with very little warning. I am trying to recover these files now. I am unsure if they exist somewhere on a server, but I did a small amount of digging on my PC and found the cache folder in my .../AppData/Local/Box/Box/ file location and it is filled with files that look like they are encrypted. (See Attachment) Is there any way to recover these?

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  • Rona

    Hi Nicholas, 

    Welcome to Box Community and I’m here to help!

    We recommend contacting OSU team to verify your account status. And see if your account and its contents can be restored. 

    Hope it works! 

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