Trying to log into a shared folder keeps kicking me back to my account

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Steven Leblanc

• 2023年05月22日 13:22

I am working with a accountant and am looking to drop documents in his folder.  Have done this for years.  This year when i signed in saw his logo, clicked on it, then Box asked for my information and created an account in my name and I cannot find my accountants account as Box keeps defaulting me back to my account.

I've seen this question before and clearing cache does not work.

Thanks in advance.

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• 

  Rona

  • 2023年05月25日 21:54

  Hi Steven, 

  Welcome to Box Community and I’m here to help!

  To help with your login issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

  Thanks for posting! 

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