Lost Files

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Hannah Schmidt

• 2023年05月25日 19:59
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No longer have access to files. Folder owner is no longer with the company and no longer has access to their company email address which was used to create the folders. I'm not sure what happened, if the folder owner went in and removed access to all users or if something automatically removed users from those folders. I have notifications of being added to folders but nothing stating that I was removed from folders. I need the folders transferred to another team member. 

Not sure if it makes a difference, we are using a free account.

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  Rona

  • 2023年05月30日 00:12
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  Hi Hannah, 

  Welcome to Box Community and I’m here to help!

  Collaborators are not be notified if they were removed from the shared folder. I'm afraid you will need to have access to the owner's Box account in order to access and transfer the user's contents.

  Hope it answers your question!

   

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