MFA no backup codes - using new phone

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Hein Myat Thu Htet

• 2023年06月06日 14:03

 I was using Google Authenticator for multi factor authentication codes for box (for business user).
Changed to new phone and lost previous google authenticator including the one for box. 

Is there any way to disable my MFA validation or confirm my identity by other way, like my email associated to box?

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• 

  Rona

  • 2023年06月07日 22:08

  Hi there, 

  Welcome to Box Community and I'm here to help! 

  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

  Thanks for posting!

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