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Box search not picking up hits in comments

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Laura A Lilley

Hello, all!

Issue when searching using the search bar inside of my Box folders:  I created a unique term and added to comment of one of my files and refreshed.  I then searched for that unique term.  I don't get the unique term in the Search Results.  I get the Search Results and several drop-down menus of filters  - Type, Date Modified and Search Within.   From Search Within, I have the option to search Everything and Comments.   I have searched for the unique term and zero result, other than my slightly increased sadness.   Is there something I need to do differently, is there an update, etc.?  

Thank you, thank you!
Laura

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  • Rona

    Hi Laura, 

    Welcome to Box Community and glad to assist! 

    Due to your search issues, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

    Thanks for posting! 

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  • Eileen Bearer

    I am having the same issue.  Was this resolved?  Looking to search various documents by Comment information.

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  • Jim Romaine
    • 編集済み

    Hello,

    I attempted to search on comment text added to a file. In the original post, I see:

    Search Results and several drop-down menus of filters  - Type, Date Modified and Search Within.   From Search Within, I have the option to search Everything and Comments

    This option :"search Everything and Comments" does not appear, let alone be able to use it.

    I have 'Content Filters' , owners, date updated and Metadata and ability to restrict to current folder. Is searching on comments no longer available or provided in different location?

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