Can't delete Box-Box-Backup on Mac

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LAO TAT MAN

• 2023年06月17日 04:56

When I move the "Box-Box-Backup" folder to the bin, after I confirm with my computer password permission. It will show "The operation can’t be completed because “Box-Box-Backup” needs to be downloaded." 

By the way, I didn't remember how comes the "Box-Box-Backup" folder.

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  Rona

  • 2023年06月23日 21:23

  Hi there, 

  Welcome to Box Community and glad to help! 

  Can we start by confirming your current Box version and your Operating System? 

  We'd love to hear back from you! 

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  David Yonce

  • 2023年07月13日 16:08

  I'm having the same problem.  This folder on my local drive is identical in size to my Box on-line drive and taking up a considerable amount of local disk space.  Is this part of the cache or can it be removed?  I run into the same error message:

  "The operation can’t be completed because “Box-Box-Backup” needs to be downloaded." 

  yet the file is over 14GB according to the Mac OS.   I'm running Box 2.33.130 and Mac OS 11.7.7

   

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