Not receiving account verification emails

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Nicolajoy21

• 2023年06月20日 22:00

Hi, I have reset my password successfully but cannot access as the account verification email(s) are not arriving (not in inbox or junk). How do I overcome this and gain access back into my Box account? Thanks!

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  Rona

  • 2023年07月01日 00:39
  • 編集済み

  Hi there, 

  Welcome to Box Community and glad to help! 

  I've checked and your email address is not blocked by Box. And to make sure you're correctly receiving email(s) from Box, here's how you could troubleshoot.

  And you may generate a new password reset email here. 

  Hope it works!  

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