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file added to jump list not retained

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Thomas Blasejewicz

Good evening

I have added a few files in one folder on Box drive to the Windows jump list. Meaning, when I right-click on the application icon in the start menu and then on the file name, the file should open. However, with Box drive the files disappear from the jump list - clicking on them calls up an error saying the files cannot be found and may have been deleted or moved. I can repeat the pinning to the jump list, but it lasts for maybe 2 weeks. This is VERY inconvenient. Is there a way to tell Box to remember the location of the files?

Thank you

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  • Rona

    Hi Thomas, 

    Welcome to Box Community and glad to help! 

    At this time, can you help me confirm these details? 

    • The current version of your Box application. 
    • Your Operating System. 
    • Kindly attach a screenshot of your error. 

    We'd love to hear back from you! 

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  • Thomas Blasejewicz

    Sorry I did not mention that in the first place.

    Version: 2.33.130

    Windows 10

    My systems use the Japanese version, so error messages are also displayed in Japanese. I am not sure, this would help here.

    But they said about: "Can't open this item. It might have been moved, renamed, or deleted". And since I have already removed the files in question from the jump list, it will be a little difficult recreate the error (unless I wait 2-3 weeks).

    Does this help?

     

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