Can't Change Primary Email Address

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Rick Freeman

• 2023年06月28日 17:27

I need to change my primary email address used on Box due to a hack to the email on file. However, when I go into edit my profile with the new email address and then get the confirmation email and enter the SMS code I get on my phone to confirm the new address I'm getting this error message below. I'm stuck in a loop now where I'm being locked out of resetting my email due to too many attempts in an hour. What do I need to do to get out of this loop to get a simple email change done? This is maddening. Thank you.

 

 

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  Rick Freeman

  • 2023年06月28日 17:28

  Also, forgot to put in....my new email is and needs to be used for any email correspondence since the hacked email address formerly used has been shut down.

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  Rona

  • 2023年06月29日 21:15

  Hi Rick, 

  Welcome to Box Community and glad to help! 

  I opened a new ticket and a member of our team will be in touch. 

  Please keep an eye out. 

  Thanks for posting! 

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