transfer pending for weeks

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Roger Tatoud

• 2023年07月08日 18:55

Hi

I have a file that has been "transferring" for weeks on my Box App on my phone.

I can see it (a photo) but i can't find a way to delete it. I tried signing out. No effect.

There is no pending transfer when I look online.

Thanks for your help

J

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  Rona

  • 2023年07月11日 20:44
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  Hi J, 

  Welcome to Box Community and glad to help! 

  Did you transfer files from your local folder to your Box for iOS? If yes, did you try to restart your mobile device and uninstall then reinstall your Box for iOS app? Please try these if you haven't yet. 

  Hope it works! 

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  Roger Tatoud

  • 2023年07月12日 10:42

  Thx and correct. I was tranferring a photo from my phone to my box.

  I uninstalled and re-installed and it seems to have workded.

  vb

  J

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