Unable to receive SMS Authentication code

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[AGSC] 間野れい

• 2023年07月19日 04:40

My colleague changed his phone and now he cannot login to the BOX account as he cannot receive SMS authentication code. What can we do?

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  Rona

  • 2023年07月21日 21:30
  • 編集済み

  Hi there, 

  Welcome to Box Community and glad to help! 

  We highly suggest that you have the affected user to open his case so we could assist. Due to privacy and security concern we need him to create his own case, please send him this link to open a case. 

  We'd love to further assist!

   

   

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