2FA reset required

Good afternoon.

I would like to reset 2FA for the member of my team.

He is trying to login into account and is being requested to provide Verification Code, but, unfortunately, he changed phones and no longer has access to the Google Authenticator app he used to have, so we would like to unlink or reset 2FA for his account. Appreciate if you could help to troubleshoot this issue. I'm ready to provide account details to the support team if ticket is created.

He can't login to box support because of that 2FA issue to create a ticket himself, so need assistance via email or ticket so he can be added to the communication thread.

Thank you and regards.

Rona

2023年07月25日 21:36

Hi Anastasia,

Welcome to Box Community and glad to help!

It's better if you could have the affected user to contact our team with his log in issue.

Can you please have the user to join us through https://support.box.com/hc/en-us/requests/new?ticket_form_id=66753&referrerPageUrl=https://support.box.com/hc/en-us/requests/new, so that we could assist?

We'd love to further assist!

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