mail suppression list

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田中 康介

• 2023年07月31日 10:33

Hi, 

Most likely, my colleague's email address is on a mail suppression list. He can't get verify email.
I think that I probably need to contact the administrator about that email address, but who should I contact?

Thank you.

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  Rona

  • 2023年08月08日 22:49
  • 編集済み

  Hi there, 

  Welcome to Box Community and glad to help!

  Kindly have the affected user to run these recommended steps for his issue receiving email notifications from Box. 

  Also, you may have him to create a new link using https://account.box.com/login/reset?redirect_url=%2F. 

  Hope it works! 

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