Accept Invite doesn't work

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Phil Lee

• 2023年07月31日 13:56

Hi I clicked the "Accept Invite" email from my collaborators from 23andMe. Same as previous posts, I'm automatically redirected to my home-page with no files. Could you please fix the issue? I have read other posts with the same issue but no apparent ways to fix it. The collaborators already sent me the same invitation email twice. This is very time-sensitive and I would appreciate the Box team's help. Thanks.

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  Rona

  • 2023年08月30日 19:16
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  Hi Phil, 

  Welcome to Box Community and glad to help! 

  Did you check if the email where this collaboration invite was sent is the same email you're using to log in to your Box account? 

  If yes, try to log in to your Box account first and accept the invite again. 

  Hope it works! 

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  Elizabeth Real

  • 2023年09月13日 15:03

  I'm having the same issue, and yes, I'm logged in to the same email where the collaboration email was sent

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  Katie Jones

  • 2023年09月18日 21:56

  Hello! I am having the same issue. I click "accept invite", browser opens, I log-in to box successfully and the file/folder being shared is not in my list of "all files". Sender has the right email & I have successfully accepted invites from colleagues of sender. 

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  Megan Petrilla

  • 2023年09月21日 22:23

  Hello, I am having the same issue. I click "accept invite", browser opens, I log-in to box successfully and the file/folder being shared is not in my list of "all files". Sender has the right email & I have successfully accepted invites from colleagues of sender.  Please help. Thank you

   

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  Kara Toll

  • 2023年09月29日 19:42

  Hello, I'm having the same problem. I double checked that the email the invite was sent to is the same email that I'm using to log into Box. I see the folder nowhere in my files. 

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  Juan Pablo Mantilla

  • 2024年03月08日 17:01

  Hello. The same happen to me. Any solution?

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  Chris Berthelson

  • 2024年03月31日 22:37

  I am having the same issue was this resolved? 

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