no password reset mail
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What to do if i a password reset mail not arrive in inbox nor spamfolder.
This concerns not this account; but an account what seems lost, however putting-in the password, it says this password is old (so the password is known in BOX) , and needs a reset. After doing so, its asking a mail reference (which exist) and no reset link do arrive, so it means dead end.
Anybody experience? please advice me.
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Hi there,
Welcome to Box Community and glad to help!
Please have the affected user to run these troubleshooting steps. Doing so will help address the user's issue in receiving a password reset link through email.
Once you're done, please generate a new password reset link.
Hope it helps!
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