Files not gone forever if computer factory reset?

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Adam Nevin

• 2023年08月01日 09:58

My laptop is in for urgent repair with its manufacturer's support. They need to wipe the computer in order to restore its functionality. Will I lose my files forever? Or are they backed up in the Box cloud?

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  Rona

  • 2023年08月04日 22:40

  Hi Adam, 

  Welcome to Box Community and glad to help! 

  We can only guarantee that your files are secured, those that are successfully uploaded in the Box website. 

  Let us know if there's anything else we can help you with. 

  Thanks for posting! 

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