Confirmation Email not being received at Gmail

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• 2023年08月01日 20:23

I'm trying to get a new collaborator added to a shared folder, but the confirmation email isn't arriving in their gmail inbox (or spam folder).  I sent them the invitation.  They've received it as well as signed up successfully.  The issue is that the confirmation email isn't coming through.  We've tried this 3 or 4 times, using different devices, and end up with the same result.  Can you please help?

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  Rona

  • 2023年08月03日 22:20
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  Hi there, 

  Welcome to Box Community and I'm here to help! 

  Here's (https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications) our recommended troubleshooting steps if your collaborator's unable to receive Box's confirmation email. 

  Meanwhile, to generate a new link: https://account.box.com/login/reset?redirect_url=%2F

  Hope it helps! 

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