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External Users unable to generate QR code for two step verification requirement.

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Anthony Dargan

We have several external users that are reporting issues with two step verification requirement. Our box environment has the setting enabled where external users can only authenticate via authenticator app (TOTP).

Example user issue: unable to generate the QR code to use Duo app for authentication. (using Duo).

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  • Rona

    Hi Anthony, 

    Welcome to Box Community and glad to help! 

    It appears that you've worked with a member of team to address this issue. Let us know in this forum if you have additional questions. 

    Thanks for posting!  

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