Used Space showing incorrect. Low storage space available

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  • Ann

    Hi Sujith, 

    Welcome to Box Community. Happy to assist!

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

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