Why cant I get a person to help me with my box login on my travel computer

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cheryl rowe-rendleman

• 2023年08月08日 01:39

I am able to kogin to box on my desktop computer. Sadly I have forgotten the password--but my desktop holds it in a cookies

I need to update my password so that I can use it on my new travel computer.

I do not get an email  response when I request to change the password

How do I do this

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  Rona

  • 2023年08月09日 21:54

  Hi Cheryl, 

  Welcome to Box Community and I'm here to assist! 

  Upon checking, it shows that your email address is correctly receiving emails from Box. With that, please change your password using this link, https://account.box.com/login/reset?redirect_url=%2F

  Also, to  help you troubleshoot with your email notifications, please follow these recommended steps (https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications). 

  Hope it helps!

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