Issues with GDocs Reconnecting every 5 seconds

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Grace Roberts

• 2023年08月09日 00:58

Our staff are having an issue with Google Docs integration in Box. Every 5 seconds or so the Google document editing view is freezing (even when not actively making edits to the doc but just having open) and I get a 'Reconnecting' error message that only disappears when I refresh the page. The issue is the same between wifi networks, my hotspot, and in a few different browsers. I have logged in and out of Box, and cleared history, cookies and cache and still getting the same issue. I also noticed I cannot see the Box folder symbol at the top of the document - only the Google cloud icon. My system is Microsoft with Chrome browser but not sure of other staff.

Document before connection issue:

Trying to reconnect:

2

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  Rona

  • 2023年08月11日 21:41

  Hi Grace,

  Welcome to Box Community and happy to assist! 

  I have created a new case and a member of our team will contact you through email. Please keep an eye out. 

  Thanks for posting! 

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  Grace Roberts

  • 2023年08月13日 23:23

  Thank you Rona!

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