Need to reset my 2FA

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naccrat

• 2023年08月09日 17:55

It seems the only way to get help is submitting a ticket but I apologize if there is a better way. I used an authenticator app but have replaced my phone recently and that info didn't get moved over. Can someone help me get my 2FA reset or disabled so I can set it up again? 

Thank you in advance for your help.

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• 

  Rona

  • 2023年08月09日 18:37

  Hi there, 

  Welcome to Box Community and happy to assist! 

  I have created a new case and a member of our team will contact you through email. Please keep an eye out. 

  Thanks for posting! 

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