Video Preview Unavailable

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Gregory Penner

• 2023年08月11日 22:28

On my free account, I was unable to preview videos. I just upgraded to a Personal Pro account and it still says I am unable to preview this file type. Is it because it is an MP4? Or do I need an even higher level account?

Pretty frustrating!

Greg

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  Rona

  • 2023年09月06日 19:27

  Hi Greg, 

  Welcome to Box Community and glad to help! 

  Note: Video preview is available only to Business level Box accounts, and above. Free or personal users can preview video files owned by these accounts.
  (https://support.box.com/hc/en-us/articles/360044195013-Introducing-Box-Preview#previewvid)

  Hope it helps! 

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