Office 65 no longer works with Box on android

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Lorenzo Sabatelli

• 2023年08月14日 13:49

Hello, for a few days now, when I open a word or excel file from my Box app on Android with Office 365 with a paid account, it doesn't work. As soon as Office is opened, the file download begins and I am told that it is impossible to download the file and that the server is not available. I noticed that on the Office 365 android app in cloud services Box is no longer inserted. So they are no longer compatible? what happens? Waiting for your reply, greetings.

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• 

  Rona

  • 2023年09月08日 21:33

  Hi Lorenzo, 

  Welcome to Box Community and glad to help! 

   I would like to suggest to reauthorise the Microsoft 365 app. Please find the steps below:

  1. Access your account in box.com and click on your initials on the top right hand corner
  2. Navigate to Account Settings > Security
  3. Click on X to forget any Office for Android app sessions.
  4. Once all are removed go back to the Box mobile app and try opening a file in Microsoft 365
  5. You should be prompted to authorise Box

   Hope it works! 

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