File Download error

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Hamza Asif

• 2023年08月17日 07:27

Hello

A user is facing this error message while trying to open the file using "Microsoft Excel-Open this file on the desktop" on Box online. Same error on both Chrome and Safari. Online Excel edit is working as intended. User is able to access the file using macOS BOX application.The Mac device is running Ventura.

Things I have already tried:

1. Reinstalling BOX tools.
2. Disable and re-enable extension on Safari.
3. Check for updates.
4. Deleting Box edit folder form User Library files.

Any suggestions would be appreciated.

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• 

  Rona

  • 2023年08月18日 22:58

  Hi Hamza, 

  Welcome to Box Community and glad to help! 

  We've created a new case and a member of our team will contact you through email and please keep an eye out. 

  Thanks for posting!

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  Sami Zayed

  • 2023年12月01日 20:03

  Hi all

  i having the same issue any advice please ?

   

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