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Missing Files

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Chris Koning
I have used Box since 2016 and have since encouraged others to do the same. Today that may stop. I use the Box Drive app to utilize files from a Windows computer and today 98% of the files and folders I have been using without previous issue are completely missing when trying to pull them down from the cloud or view them on the box.com web portal. Where are the missing files and folders? Not in Trash. Please help!
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  • Chris Koning

    Maybe someone will respond to my request for assistance on Monday.

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  • Rona

    Hi Chris, 

    Welcome to Box Community and glad to help!

    When you check the Box website, can you verify that the folders are still there? 

    We'll await for your reply! 

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  • Leo Abbate

    I am having the same problem and I cannot find files via Box.com portal or via Box drive on laptop.  All of these fiels are critical. HELP!  

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  • Christie Ana Destura

    Same thing with our team! All our files are missing and there's no notification coming from Box at all. What is happening?

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  • Jan Michálek

    Hi, our files are also missing. I find it very disturbing, because these files are crutial for our job. I checked trash and these files are not there. Some files just disappeared from folders. I uploaded folder with a few subfolders with files in them. Some subfolders contain files but some subfolders are empty. We don't share to anyone the subfolders, they are not in the trash, we cannot find them. It happend recently with one of our folders, so we thought that we accidentaly removed it. But I ve discovered that more folders are empty and there are no files...! Can someone look at it, please?

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  • Cami Hershkovitz

    All my extremely important files are missing, I own a special needs facility, and those files are all their important documents!  PLEASE tell me how to get them back.  I must have them right away.

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